Global Performance Improvement and its associated brands are committed to protecting and respecting your privacy. For the purposes of the General Data Protection Regulations (GDPR) and any subsequent UK legislation covering data protection the Data Controller is TNN.
This Policy covers TNN and its associated brands in relation to the collection and use of the information you give us. We may change this Policy from time to time. If we make any significant changes we will advertise this on the website or contact you directly with the information. Please check this page occasionally to make sure you are happy with any changes.
If you have any questions about this Policy or concerning your personal information please contact us via the website contact form.
What type of personal information we collect
The type and amount of information we collect depends on why you are providing it:
- The information we collect when you make an enquiry includes your name, email address, and in some cases where relevant your postal address and phone number.
- The information we collect when you sign up to our email newsletter lists includes your name and email address.
- If you contact us, we may keep a record of that correspondence.
- If you are a customer, for example making a product purchase, using our services or signing up for an event in addition to asking for your name and contact details (your full address, email address and your phone number) we may also ask you for additional information during the signup process but this is not classified as personal information.
- We will never store your credit/debit card information. Where a purchase or payment is made online your card information will be submitted to secure payment providers Paypal or Stripe – this information is never stored by us.
- If you are a job applicant the information you are asked to provide is set out in the application and necessary for the purposes of our considering the application.
How we collect information
We may collect information from you whenever you contact us or have any involvement with us for example when you:
- visit our website (see our Cookies policy)
- enquire about our activities or services
- sign up to receive news about our activities
- create or update a profile online
- make a purchase
- work or volunteer for us
- attend a meeting with us and provide us with information
- take part in our events
- contact us in any way including online, email, phone, SMS, social media or post
Where we collect information from
We collect information:
- From you when you give it to us directly: You may provide your details when you ask us for information, make a purchase, sign up to our website/service, volunteer, attend our events or contact us for any other reason.
- When you have given other organisations permission to share it: Your information may be provided to us by other organisations if you have given them your permission. This might for example be when you buy a product or service from a third party organisation. The information we receive from other organisations depends on your settings or the option responses you have given them.
- When it is available on social media: Depending on your settings or the privacy policies applying for social media and messaging services you use, like Facebook, Instagram or Twitter, you might give us permission to access information from those accounts or services.
How we use your information
We will use your personal information in a number of ways which reflect the legal basis applying to processing of your data. These may include:
- providing you with the information or services you have asked for
- processing orders you make
- organising activity you have told us you want to be involved in
- carrying out our obligations arising from any contracts entered into between you and us
- sending you communications with your consent that may be of interest including marketing information about our services and activities, campaigns and events
- seeking your views on the services or activities we carry on so that we can make improvements
- maintaining our organisational records and ensuring we know how you prefer to be contacted
- analysing the operation of our website and analysing your website behaviour to improve the website and its usefulness
- processing job applications
If we send you newsletters by emails or promotional emails these will always contain an unsubscribe link giving you the opportunity to opt out from future emails.
Our legal basis for processing your information
The use of your information for the purposes set out above is lawful because one or more of the following applies:
- Where you have provided information to us for the purposes of requesting information or requesting that we carry out a service for you, we will proceed on the basis that you have given consent to us using the information for that purpose, based on the way that you provided the information to us. You may withdraw consent at any time by emailing us at firstname.lastname@example.org. This will not affect the lawfulness of processing of your information prior to your withdrawal of consent being received and actioned.
- It is necessary for us to hold and use your information so that we can carry out our obligations under a contract entered with you or to take steps you ask us to prior to entering into a contract.
- Where it is necessary for us to share specific information with a third party in order to fulfil our contract with you (i.e. working with a supplier to deliver goods to you) we may rely on the fact that it is necessary for your legitimate interest in order to deliver the contract.
- Where the purpose of our processing is to carry out our obligations under a contract entered with a third party (i.e. sending an item on their behalf) we may rely on the fact that it is necessary for the legitimate interests of that third party in order to deliver the contract.
- Where the purpose of our processing is the provision of information or services to you, we may also rely on the fact that it is necessary for your legitimate interests that we provide the information or service requested, and given that you have made the request, would presume that there is no prejudice to you in our fulfilling your request.
If you want to contact us about your marketing preferences please contact our office on email@example.com or 0207 9932980.
How we keep your information safe
We understand the importance of security of your personal information and take appropriate steps to safeguard it.
We always ensure only authorised persons have access to your information, which means only our staff, volunteers and contractors, and that everyone who has access is appropriately trained to manage your information.
No data transmission over the internet can however be guaranteed to be 100% secure. So, while we strive to safeguard your information, we cannot guarantee the security of any information you provide online and you do this at your own risk.
Who has access to your information?
- Third parties who provide services for us, for example product providers. We select our third-party service providers with care. We provide these third parties with the information that is necessary to provide the service and we will have an agreement in place that requires them to operate with the same care over data protection as we do.
- Third parties if we run an event in conjunction with them. We will let you know how your data is used when you register for any event.
- Analytics, marketing and search engine providers that help us to improve our website and its use.
- Third parties in connection with the sale, restructuring or reorganisation of our operations. In such event, we will take steps to ensure your privacy rights will be protected by the third party.
Owing to matters such as financial or technical considerations the information you provide to us may be transferred to countries outside the European Economic Area (EEA), which are not subject to the same data protection regulations as apply in the UK. For example, data may be stored on servers outside the EEA or be collected and stored within supplier applications (i.e. Mailchimp) which may be based outside the EEA. We meet our obligations under GDPR by ensuring that the information has equivalent protection as if it were being held within the EEA. We do this by ensuring that any third parties processing your data outside the EEA either benefits from an adequacy determination for GDPR purposes and/or, where appropriate, we have entered into a Data Processing Agreement which contains model EU clauses.
We may also disclose your personal information if we are required to do so under any legal obligation and may use external data for the purposes of fraud prevention and credit risk reduction, or where doing so would not infringe your rights, but is necessary and in the public interest.
Other than this, we will not share your information with other organisations without your consent.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website.
Accordingly, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question before submitting any personal data to it.
Keeping your information up to date
We really appreciate it if you let us know if your contact details change. You can do so by contacting us at firstname.lastname@example.org
Our use of “cookies”
“Cookies” are small pieces of information sent by a web server to a web browser, which enable the server to collect information from the browser. They are stored on your hard drive to allow our website to recognise you when you visit. Please read our cookies policy here Cookies policy
How long we keep your information for
We will hold your personal information for as long as it is necessary for the relevant activity. By way of example, we hold records of purchases you make for at least six years so we can fulfil our statutory obligations for tax purposes.
Where we rely on your consent to contact you for direct marketing purposes, we will treat your consent as lasting only for as long as it is reasonable to do so. You will always be able to adjust your consent via our chosen email marketing provider (i.e. Mailchimp) but we may also periodically ask you to renew your consent.
If you ask us to stop contacting you with marketing materials, we will keep a record of your contact details and limited information needed to ensure we comply with your request.
You have the right to request details of the processing activities that we carry out with your personal information through making a Subject Access Request. Such requests have to be made in writing. The TNN may ask for any further information reasonably required to locate the information. To make a request contact us at email@example.com
You also have the following rights:
- the right to request rectification of information that is inaccurate or out of date;
- the right to erasure of your information (known as the “right to be forgotten”);
- the right to restrict the way in which we are dealing with and using your information; and
- the right to request that your information be provided to you in a format that is secure and suitable for re-use (known as the “right to portability”);
- rights in relation to automated decision making and profiling including profiling for marketing purposes.
All of these rights are subject to certain safeguards and limits or exemptions, further details of which can be found in our Data Protection Policy. To exercise any of these rights, you should contact the Office at the above address.
If you are not happy with the way in which we have processed or dealt with your information, you can complain to the Information Commissioner’s Office. Further details about how to complain can be found here.
This Policy may be changed from time to time. If we make any significant changes we will advertise this on our website or contact you directly with the information.
Do please check this Policy each time you consider giving your personal information to us.
This Policy was last updated on 10/05/2018